by Cynthia White | Oct 3, 2013
They can? Yes, they can. And when they do it and apply it to work the outcomes are amazing! Have you ever been in a meeting and turned your brain off because someone with the polar opposite role from you was speaking? “Ugh, I can’t possibly understand what...
by Cynthia White | Sep 30, 2013
Patient experience is hot right now. Hundreds of companies are talking about how to get it right from architects to technologists to physicians to insurers to pharmaceutical companies to lawmakers. And boy, is it complicated! Ceatro Group has done patient experience...
by Cynthia White | Sep 29, 2013
At Ceatro Group we are big on the real customer experience. The real customer experience is the one your customer actually has, whether it is the one you think is happening or the one you designed for them. We think it is essential that organizations understand and...
by Cynthia White | Sep 21, 2013
“Ooh, a vegan handbag,” I thought, as I set my 100% leather handbag down on the table next to it. “What a cool concept.” I’m a sucker for vegan stuff. (I aspire to be a Vegan but like meat and leather too much.) I picked up the...
by Cynthia White | Sep 20, 2013
Technology changes rapidly, thank goodness. Without that innovation would dry up and we would all be stuck with fax machines next to our desks. Unfortunately, for companies, since technology changes rapidly that means they have to keep up with their...
