by Ceatro Group | Jan 1, 2014
Forrester analyzes the service design and customer experience vendor landscape. We are proud to be an early player in the space. “The State of Service Design, 2013: A Sea Of Small Agencies Delivers Strategic Customer Experience Offerings” “Service Design Agency...
by Ceatro Group | Oct 1, 2013
The behind the scenes operations of an organization are what makes a customer experience happen. It is easy to think that if you just understand what matters and design a good customer experience it will be great but what happens after that (execute,...
by Ceatro Group | Sep 19, 2013
Was reading this blog on your ‘critical path’ at work today? We hope so but probably not. What were you doing when this popped up or when you saw it in your email box or when you saw it in social media? If you are like 100% of employees (and executives and...
by Ceatro Group | Sep 17, 2013
It is time to break the corporate habit of doing surveys as the best, and often only, method of listening to your customers. There are so many other options out there. Recently we wrote about why too many surveys are bad for all of us. We also told you that we are...
by Ceatro Group | Sep 16, 2013
“Ouch!” That was the sound of the pain you just inflicted on your customer by sending them this latest invitation for a survey from your company.That’s the 7th survey this year (and 2 reminders for each survey) and it is only September. There was...
